Sophie answers your customer email
Order questions, returns and refund negotiations, handled from your own inbox. Connect your store and set the rules Sophie should follow.
What she does
- 01
Connect your store and set your rules
Connect Gmail and Shopify, then confirm your return address, delivery policy and refund limits. Ecommerce setup does not need an import of your old emails.
- 02
She drafts the reply
Sophie looks up the order, reads the conversation and follows your saved rules. You can see the reply and the current offer in your dashboard. Cases she cannot complete appear in Needs you.
- 03
You decide when she sends
Keep replies as previews or turn on automatic replies once your connections and rules are ready. For ecommerce, Sophie waits about 27 minutes after an incoming email before sending. Money actions need separate permission.
Why she needs access to your inbox
Sophie is an email assistant, so the mailbox is the whole job. This is exactly what you grant her, and exactly what you do not.
- Read access lets Sophie see incoming questions, attachments and earlier messages in the same conversation, so she can give a relevant reply.
- Sending is how the answer reaches your customer, as a normal reply in the same thread, from your address rather than ours.
- Your calendar is optional and only if you ask for it, so she can see when you are free and put an appointment in.
She cannot delete, move or alter messages in your mailbox. If you connect Shopify, she can read orders and update eligible shipping addresses. Refunds, store credit and cancellations are automatic only when you enable money actions; otherwise you handle them. She has no access to your bank account or bookkeeping.
What happens to your data
Your access is encrypted, your data is stored in the EU, and you can disconnect at any moment, which destroys it. Nothing is sold, nothing is used for advertising, and nothing is used to train general AI models.